Nexunity UrT Moderator Guide
This document contains useful information for Moderators. It describes how to react in different situations. Moderators should punish players only according to this document. Contents 1. What is needed to become a Moderator? 2. How to behave in general? 3. What tools do we provide for Moderators? 4. How to execute commands in-game? 5. How to communicate with players? 6. How to communicate with Moderators and Admins? 7. What to do when a player is AFK or CI (ping 999)? 8. What to do on offensive language (rule 1)? 9. What to do on racist, sexual or illegal topics (rule 2)? 10. What to do on a lot of off topic chat or chat spam (rule 3)? 11. What to do on non-English chat (rule 4)? 12. What to do on team kill/bleed (rule 5)? 13. What to do when the teams are unbalanced (rule 6)? 14. What to do when a player does not support the game's objective (rule 7)? 15. What to do on potential cheating (rule 8)? 16. What to do when a player calls someone a "cheater"? 17. What to do when a banned player returns? 18. How to get a list of players on the server? 19. How to look up information about one specific player? 20. How to cancel a vote? 21. How to react to any bad behavior by Moderators, Co-Admins or Admins? 22. How to handle disputes with Moderators or Admins? 23. How to remove bots? 24. How to enable/disable HK69? 25. What do you do when the server or website seems to have a critical problem? 26. What do you do when there are too many players on a server? 27. Account / Security / Privacy 28. What to do if someone changes his GUID? 29. How to use the Matrix chat? 30. Further 31. Who are the members of the Admin team?

1. What is needed to become a Moderator?

* Experience in Urban Terror in general and on our game servers. * Ability to communicate in English at a basic level. * Knowing our rules and our Moderator Guide. * Have an interview on Mumble or Matrix. * Very low minimum required activity. * No rule to wear a clan tag. * No limitation to be member of any other server/clan/community. * No need to pay anything :)

2. How to behave in general?

Strict compliance to our server rules at all times (see website https://nexunity.org/urt/ ) Behave excellently and be a role-model for other players! Answer questions given by newbies. Keep your eyes open for anything which needs actions and react accordingly! Act in a way that supports the server.

3. What tools do we provide for Moderators?

* Server status page: https://nexunity.org/urt/ (with auto-reload function) * Comprehensive info and discussion at https://chat.nexunity.org and internal channels * Echelon: https://nexunity.org/echelon/ (screenshot: https://nexunity.org/urt/Echelon-Screenshot.png ) * B3 (reacts to commands entered in game chat)

4. How to execute commands in-game?

B3 chat commands beginning with / or , are invisible to others. The result of the command may be visible to all. Commands beginning with ! or @ (B3) are not hidden. Use ! to promote commands and @ to view the result of the command to everyone on the server. If you don't want other players to see your command, use /<B3 command>, e.g. /warn <playername> rule2 in the chat or ,warn <playername> rule3 in console.

5. How to communicate with players?

Be communicative to players. Respond to their questions in a helpful way. (Also newbie questions!) Avoid anything which potentially makes a player feel bad or angry! Use only English for public in-game chat! Use /tell <player> <msg> in chat or console to directly speak to a player (When you are in spectator-mode use /tell in chat only). If you are spectator and want to speak to all players, use !!<msg>. If you are spectator and want to write a private message, use /tell in chat or console.

6. How to communicate with Moderators and Admins?

Team internal communication should not be in public in-game chat. Use Mumble, Matrix or /tell. If you type /m <text>, you can communicate ingame via the chat and the members-channel on Matrix, which both are only viewable to Moderators and Admins. For asynchronous communication use info@nexunity.org (e-mails go to Trustable). It's recommended to be connected to Mumble or Matrix, so then Admins/Moderators can contact you. Note: You can join our Matrix-channel at https://chat.nexunity.org (highly recommended).

7. What to do when a player is AFK or CI (ping 999)?

AFK means away from keyboard. CI means connection interrupted, which is shown as a ping of 999. You can move inactive players to spectator-mode with /afk <player>. Inactive players are forced automatically to spectator-mode after a few seconds.

8. What to do on offensive language (rule 1)?

For slightly offensive language (like: noob): At first, tell the player to be polite or use the command /s rule1. If he doesn't stop, use /w <player> rule1 or /w <player> 1 to warn him. For clearly offensive language (like fuck you admin): Directly warn the player. Reasons not to warn for rule 1: - If a player types fuck, shit, damn etc. Note: A player gets automuted for 150 minutes after he acquired 3 warns for rule 1, rule 2, rule 3 or rule 4.

9. What to do on racist, sexual or illegal topics (rule 2)?

At first, tell the player to stop such chat or use the command /s rule2. If he doesn't stop, use /w <player> rule2 or /w <player> 1 to warn him. Note: A player gets automuted for 150 minutes after he acquired 3 warns for rule 1, rule 2, rule 3 or rule 4.

10. What to do on a lot of off topic chat or chat spam (rule 3)?

Tell the player to stop off topic chat. If he doesn't stop, use /w <player> rule3 or /w <player> 3 to warn him. If he spams the chat, directly warn the player. Note: A player gets muted automatically for 2 minutes if he spams the chat with several messages. A player gets automuted for 150 minutes after he acquired 3 warns for rule 1, rule 2, rule 3 or rule 4.

11. What to do on non-English chat (rule 4)?

At first, tell the player to use English for communication or use /s en or /s rule4. Players may communicate in any language if they use /tell. If he doesn't stop, use /w <player> rule4 or /w <player> 4 to warn him. Reasons not to warn for rule 4: - If a player greets in an other language (e.g. Bonjour, Salut, Hola, etc.) Note: A player gets automuted for 150 minutes after he acquired 3 warns for rule 1, rule 2, rule 3 or rule 4. Players should communicate in English, because: - It is impolite for players who are not able to speak the language. - It is contra-productive for the communication of the community.

12. What to do on team kill/bleed (rule 5)?

For team kill/bleed potentially by accident, no moderator action is needed. If you are sure that a player did team kill/bleed on purpose: Directly warn the player with /w <player> rule5 or /w <player> 5. Note: B3 registers team kill/bleed. If a player's teamkill-score is too high, he will get banned for 2 minutes. Players can use /grudge (punish) or /fp (forgive). A player gets temporarily banned after he acquired 3 warns for rule 5, rule 6 or rule 7.

13. What to do when the teams are unbalanced (rule 6)?

The game takes care of team balancing automatically. Players with the userlevel Nominated (and above) can use /f (force), /swap (exchange 2 players) and /sk (shuffle). Moderators can shuffle the teams after checking the team balance with /advise. Use /sk to shuffle, but only after the advice suggests it. If a player moves to the winning team or if he doesn't use auto-join, use /f <player> <team> lock and /w <player> rule6 or /w <player> 6 to warn him. Note: A player gets temporarily banned after he acquired 3 warns for rule 5, rule 6 or rule 7.

14. What to do when a player does not support the game's objective (rule 7)?

If you see that a player does not play for the game's objective, tell him exactly what to do. You can use the spam commands /s objblue and /s objred or /s defuse and /s plant. Example: Player X, go to the bomb spot! If he does not follow multiple times, use /w <player> rule7 or /w <player> 7 to warn him. Reasons not to warn for rule 7: - If a player doesn't medic. - If a player doesn't cover the bomber. - If a player is searching for the bomb, but can't find it in time. - If a player doesn't cover the defuser. - If a player doesn't run with the bomber. - If a blue player camps while the bomb isn't planted yet. (Camping is allowed in most cases!) A player should only get warned for rule 7, if he does the following: - blocking other players on purpose - not trying to pick up the dropped bomb in time (red team) - stopping to defuse the bomb on purpose - not trying to defuse the bomb in time (blue team) - dropping the bomb in spawn on purpose - booting the defuser (blue) Note: A player gets temporarily banned after he acquired 3 warns for rule 5, rule 6 or rule 7.

15. What to do on potential cheating (rule 8)?

Do NOT warn for this rule! If you think someone cheats, notify (Co-)Admins and/or send a demo (F12 or /demo to record a demo) to info@nexunity.org (e-mail). To record a demo automatically everytime a player joins the server, type /follow playername demo or /follow @ID into the chat. To unfollow a player type /unfollow playername or /unfollow @ID into the chat. If you are sure, that you caught a cheater, you can also upload the demo in our Members-channel on Matrix (recommended).

16. What to do when a player calls someone a "cheater"?

Use /s cheat.

17. What to do when a banned player returns?

Notify a (Co-)Admin via Mumble or Matrix. With the command /ck <player> you can view the significant player information (e.g. Hostname, IP, etc.) and a list of players who connected with the same hostnames in the last 14 days (only < 20 connections). This can help you to find out if someone evades his ban.

18. How to get a list of players on the server?

See server status page or use /playerlist in the game console or /list in the chat.

19. How to look up information about one specific player?

For connected players: * /alias <player> (shows other names) * /id <player> (shows the database ID and IP) * /wi <player> (shows warnings) * /locate <player> (shows location, provider and number of connections) * /ck <player> (shows many significant player informations; recommended way to check a player's identity) For disconnected players: * Echelon (browse database of players, penalties, live chat log) * /lookup <player> (shows the database ID)

20. How to cancel a vote?

If there is a valid reason to cancel a vote, use /veto <reason> to cancel it. Note: Currently only Nominated and higher ranked players are able to call a cyclemap-vote. You should not call a cyclemap-vote, if the current map was set by a nextmap-vote. You may however call a cyclemap-vote on any map, but it is not recommended, if there is no special reason behind it. Nextmap-votes can be voted unlimitedly, until a vote passes. After that, every nextmap-vote gets vetoed automatically. Reasons to cancel a vote: * The nextmap-vote doesn't contain a bomb-map * The nextmap-vote contains a faulty map (missing textures etc.). * The nextmap was voted before and a Nominated/Moderator calls a cyclemap-vote.

21. How to react to any bad behavior by Moderators, Co-Admins or Admins?

Report bigger problems to Co-Admins or Admins. Otherwise contact the Moderator/Co-Admin/Admin directly. Try to solve it in a private environment (not publicly).

22. How to handle disputes with Moderators or Admins?

Do not give warnings to Moderators. Do not blame each other in public chat. Issues inside the team should be discussed only in a private environment. When you are in a dispute, you have to meet each other in Mumble/Matrix/similar. Senior-Moderators and (Co-)Admins may be involved as mediators to help in resolution of the dispute.

23. How to remove bots?

Already Nominated can force bots to spectator-mode. Moderators can also call a vote to disable bots (in console /callvote exec bots.off) Bots are kicked automatically when more players connect.

24. How to enable/disable HK69?

Moderators should react if players want HK69 or not. To do so, Moderators can call votes to enable HK69: /hk69 on to enable or /hk69 off to disable the weapon. Use /hk69 to check the status of the HK69. Please don't ignore the wishes of players. HK69 is enabled by default.

25. What do you do when the server or website seems to have a critical problem?

Notify a (Co-)Admin over Mumble, send an e-mail to info@nexunity.org or report at https://chat.nexunity.org (recommended).

26. What do you do when there are too many players on a server?

When the number of concurrent players has reached the limit of 32: Some moderators/players should move to the second server (BOMB 2). Promote the second server with /s bomb2 or via the Echelon talkback function or the Urt-Matrix-bridge channel.

27. Account / Security / Privacy

* Keep one nickname and do not fake an identity! * Use the auth login for better security (GUID only is not very secure). * Choose a secure password for Echelon and don't give it away. * Be careful using your GUID on other servers and don't give it away. * Do not publish private information of players (like IP-address).

28. What to do if someone changes his GUID?

* Don't do anything as long as they behave normal. GUID-changing is only forbidden in combination with bad behavior! * If they show bad behavior in combination with GUID-changing, ask them why they changed their ID and put them on the watchlist (/follow <Player> GUID changer). * Tell them they should stop changing their GUID and also notify a Senior-Moderator or (Co-)Admin about every special case (Matrix, Mumble etc.). * If they continue to show bad behavior in combination with continuous GUID-changing, tell a Senior-Moderator or (Co-)Admin to ban them. * Don't forget to put them on the watchlist again if they come back with a new ID.

29. How to use the Matrix chat?

* You can chat with players on bomb server 1 publicly via the respective Matrix channel 'Nexunity[#1]'. * To hide your message in the channel 'Nexunity[#1]', prefix your message with '!'. Example: !<text> * To chat with (only) moderators ingame from Matrix, prefix your message with '!!' in the Matrix channel 'Nexunity Moderators'. Example: !!hello mods on server * To chat with moderators on Matrix from the ingame gamechat, use '/m' infront of your message. Example: /m hello mods in Matrix * Private messaging from Matrix to Urt and vice versa is not implemented yet.

30. Further

* Collect ideas/suggestions from players and report them to the Admin-team. * Bring ideas for new maps, game types, etc. * Don't behave like your user level makes you a 'better' person. We respect everyone. * Don't be a 'boss', be a 'leader' and 'guide'. * Don't get pissed off. Stay cool when someone insults you. If you feel your wrath grow, take a break. :) * Read this guide frequently.

31. Who are the members of the Admin team?

* Admins: * Trustable (Germany) * Achsenknopf (Germany) * Co-Admins: * juju (Germany) * Drain (Austria) * Horrified (Russia) * Senior-Moderators: * * Moderators: * Jolrael (France) * harpo (United States) * Jailmate (Germany) * k0s0v4r (Portugal) * Sungod (India) * Lightenix (Slovenia) * Budo (Italy) * WuzzUp (Portugal) * SnoringWhale (Belgium) * sh1omi (Israel) * Betalord (Slovenia) * Juriska (France) * baz (Germany) * Natkaa (Poland) * Mr.Yeah (France) * Arod (Netherlands) * gehidore (United States) * STD (Portugal) * hek (France) * Lochverstärker (Germany)
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